Interaction session
Appointment intent
I would like an appointment next Tuesday.
- ✓ AI identity disclosed
- ✓ Contact consent captured
- ✓ Contact confidence 96%
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Showcase · Not liveMillennium Business
Front Office
Review customer intake, scheduling intent, proposed responses, and every human handoff before anything is sent.
Customer walkthroughTest & approve Front Office & Dispatch0/4 checked
Millennium Business · Front Office review
Every turn earns its next step
Provider-neutral offline fixtures with pinned approved knowledge, exact decisions, and human gates.
Decision for this turn
May propose
A confirmed booking needs exact human approval. Availability and holds remain Scheduling-owned.
Approved knowledge · exact version pinned
Service policy · release K-14 / P-08
Human handoff
Risk R3 · Human approval required
Minimized summary, reason, citations, consent, contact confidence, risk, and unresolved questions only.
Provider readiness
Offline readiness
- Test-call ready · simulated evidence
- Shadow ready · demonstration only
- Overflow ready · demonstration only
Outage preserves canonical intent and creates a truthful handoff; it never claims delivery or booking.
Customer intake
New service requests
- Loading requests…
Customer requests stay separate from confirmed appointments until a team member reviews them.
Static local demonstration · control intentionally inert